1. Introduction
Royal Decor Interior Designer ("Royal Decor", "we", "our", or "us") operates the website at http://localhost:3000 (the "Website") and provides interior design, consultation, and related services across Haldia, Kolkata, and other locations in West Bengal, India.
We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use and share it, and the rights and choices available to you.
By accessing or using our Website, submitting an inquiry through our contact forms, communicating with us by phone, email, or WhatsApp, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, please do not use our Website or provide us with your personal information.
2. Scope & Applicability
This Policy applies to:
- Visitors and users of our Website;
- Individuals who submit inquiries, consultation requests, or lead forms through our Website;
- Prospective and existing clients who interact with us before, during, or after an interior design project;
- Individuals who contact us via email, telephone, WhatsApp, social media, or in person at our office.
This Policy does not apply to third-party websites, applications, or services that may be linked from our Website (such as social media platforms). Those services are governed by their own privacy policies, and we encourage you to review them separately.
This Policy is intended to comply with applicable Indian laws governing the collection and processing of personal data, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), to the extent applicable to our operations.
3. Definitions
For the purposes of this Policy:
- "Personal Data" means any data about an individual who is identifiable by or in relation to such data, including name, contact details, location, and project-related information.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, retrieval, and deletion.
- "Data Principal" means the individual to whom the Personal Data relates (you).
- "Data Fiduciary" means Royal Decor Interior Designer, which determines the purpose and means of processing your Personal Data.
- "Services" means our interior design consultation, planning, 3D visualization, project execution, and related offerings as described on our Website.
4. Information We Collect
We collect information in the following categories:
4.1 Information You Provide Voluntarily
When you fill out our contact form, request a free consultation, or submit a lead inquiry, we may collect:
- Identity & contact details: full name, phone number, and email address;
- Location: city or area of your project (e.g., Haldia, Kolkata, Howrah);
- Project details: service of interest, estimated budget range, and your message or project description;
- Source context: the page URL from which you submitted the form.
Phone number is required to submit an inquiry. Email and other fields may be optional depending on the form you use. We do not intentionally collect sensitive personal data through our Website forms.
4.2 Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type, version, and language;
- Device type, operating system, and screen resolution;
- Referring URL and pages visited on our Website;
- Date, time, and duration of your visit;
- General geographic location derived from IP address (city/region level).
4.3 Communications & Offline Interactions
If you contact us directly, we may retain records of phone calls, WhatsApp messages, emails, site visit notes, and quotation details.
4.4 CRM & Business Records
Website inquiries are stored in our internal CRM and contact inquiry database, and may be linked to a lead record so our sales and design teams can follow up efficiently.
5. How We Use Your Information
We use the Personal Data we collect for the following purposes:
- Responding to inquiries: to contact you regarding your consultation request and schedule site visits;
- Providing services: to prepare quotations, design proposals, 3D visualizations, and execute projects;
- Client management: to maintain records of communications, project history, and service delivery;
- Internal operations: to notify our sales, design, and management teams of new leads;
- Website improvement: to understand how visitors use our Website and improve performance;
- Security & fraud prevention: to detect spam and protect our systems;
- Legal compliance: to comply with applicable laws and lawful requests;
- Business administration: for accounting, record-keeping, and dispute resolution.
6. Legal Basis for Processing
Depending on the context, we rely on one or more of the following legal bases:
- Consent: when you voluntarily submit a contact form or opt in to communications;
- Performance of a contract: when processing is necessary to provide services you have requested;
- Legitimate interests: to operate our Website, manage client relationships, and prevent fraud;
- Legal obligation: when we are required to retain or disclose information under Indian law.
You may withdraw consent at any time by contacting us (see Section 17). Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
8. Data Retention
We retain your Personal Data only for as long as necessary to fulfil the purposes described in this Policy:
- Inquiry & lead records: typically up to three (3) years from your last interaction;
- Client & project records: for the project duration and up to seven (7) years where required;
- Server logs: typically 30 to 90 days unless needed for security investigations;
- Marketing preferences: until you withdraw consent or unsubscribe.
9. Data Security
We implement reasonable safeguards designed to protect your Personal Data, including:
- Access controls limiting data to authorized personnel;
- Encrypted connections (HTTPS) for data transmitted via our Website;
- Role-based permissions for our internal admin and CRM systems;
- Spam and bot protection on public contact forms.
While we strive to protect your information, no method of transmission over the Internet is completely secure. We will notify you and relevant authorities of a data breach where required by law.
11. Third-Party Services & Links
Our Website may link to third-party services including social media, WhatsApp, font CDNs, and hosting providers.
When you use those services, you are governed by their own terms and privacy policies. We are not responsible for third-party privacy practices.
12. Your Rights & Choices
Subject to applicable Indian law, including the DPDP Act, you may have the following rights:
- Right to access: request confirmation and a copy of your Personal Data;
- Right to correction: request correction of inaccurate or incomplete data;
- Right to erasure: request deletion where no longer necessary, subject to legal retention;
- Right to withdraw consent: without affecting prior lawful processing;
- Right to grievance redressal: lodge a complaint with us or the relevant authority;
- Right to nominate: nominate another individual to exercise your rights where applicable.
To exercise these rights, contact us using Section 17. We will respond within thirty (30) days where required by law.
13. Children's Privacy
Our Website and services are not directed at individuals under eighteen (18). We do not knowingly collect Personal Data from children. If you believe your child has provided us data, please contact us and we will delete it upon verification.
14. Marketing Communications
If you submit an inquiry or become a client, we may contact you by phone, SMS, WhatsApp, or email regarding your project and service updates.
You may opt out of promotional messages at any time by emailing info@royaldecoration.in or messaging us on WhatsApp.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page.
Your continued use of the Website after changes are posted constitutes acknowledgment of the updated Policy.
16. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, Royal Decor Interior Designerhas designated a Grievance Officer to address concerns regarding your Personal Data.
Township Riverside, Road, Haldia, West Bengal 721607, India
Mon - Sun 09:00AM - 8.00PM
We will acknowledge grievances within twenty-four (24) hours and endeavour to resolve them within fifteen (15) days, or as prescribed under applicable law.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Township Riverside, Road, Haldia, West Bengal 721607, India
Mon - Sun 09:00AM - 8.00PM
See also: Terms of Service · Refund & Cancellation Policy