Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy ("Policy") explains how Royal Decor Interior Designer("Royal Decor", "we", "our", or "us") handles cancellations, booking withdrawals, and refund requests for interior design consultations, design services, and execution projects booked through our Website, phone, email, WhatsApp, or in person.

Interior design projects involve dedicated designer time, site surveys, 3D visualization, vendor coordination, and custom fabrication. This Policy is designed to be fair to both clients and our team while reflecting real costs incurred at each project stage.

This Policy supplements our Terms of Service and any signed Quotation or project agreement. Where your project agreement specifies different cancellation or refund terms, those project-specific terms will prevail.

2. Scope & Applicability

This Policy applies to:

• Free and paid initial consultations, where applicable;
• Design-only engagements (layouts, 3D renders, BOQs);
• Turnkey and partial execution projects (kitchen, wardrobe, full home, commercial fit-outs);
• Booking deposits, token amounts, and milestone payments;
• Cancellations before work begins, during design, and during execution.

This Policy does not cover:

• Third-party products under direct manufacturer or dealer warranty (appliances, branded hardware);
• Services or materials supplied entirely by vendors you engage independently;
• Promotional offers or festival schemes with separate written terms.

3. Definitions

• "Booking Amount" — initial payment to confirm project engagement and reserve design or execution capacity.
• "Design Fee" — charges for concept development, drawings, 3D renders, and design documentation.
• "Execution Payment" — amounts tied to procurement, fabrication, and on-site work.
• "Custom Order" — materials or products made to your measurements and specifications (modular units, bespoke furniture, etc.).
• "Project Stage" — consultation, design, procurement, execution, or handover.

4. Consultations & Design Fees

4.1 Free Consultations

Where we offer a complimentary initial consultation or site visit, there is no fee to cancel or reschedule provided you give reasonable notice (preferably at least twenty-four (24) hours in advance). Repeated no-shows or last-minute cancellations may result in limited eligibility for future free visits.

4.2 Paid Design Services

If your Quotation includes a dedicated design fee (for detailed drawings, multiple 3D views, or design-only packages), that fee compensates for professional time and creative work. Design fees are generally non-refundable once design work has commenced, even if you decide not to proceed with execution.

If you cancel before any design work has started and no site-specific resources have been allocated, we may refund the design fee in full or convert it to a credit toward a future project, at our discretion.

4.3 Partial Design Delivery

If you cancel after partial design delivery (e.g., layout approved but 3D renders incomplete), you will be charged for work completed up to the cancellation date. Any refundable balance will be calculated after deducting the value of completed deliverables and allocated designer hours.

5. Booking Deposits & Advances

Booking amounts and advance payments secure your project slot, cover initial planning costs, and may trigger early vendor discussions. Unless your Quotation states otherwise, the following general principles apply:

• Before design kick-off: if you cancel within forty-eight (48) hours of paying a booking amount and no work has started, we may offer a full refund or ninety percent (90%) refund after administrative processing.
• After design kick-off: booking amounts may be adjusted against design fees or treated as non-refundable to cover allocated resources.
• Before procurement: if design is substantially complete and approved, booking and design-stage payments may be non-refundable except for any unused execution balance not yet committed to vendors.

Your Quotation or invoice will specify whether the booking amount is refundable, partially refundable, or adjustable against future milestones.

6. Cancellation by Client

You may cancel a Project by sending a written cancellation request to info@royaldecoration.in or via WhatsApp from your registered contact number, clearly stating your name, project reference (if any), and reason for cancellation.

Cancellation charges depend on the Project Stage at the time of your request:

6.1 During Consultation or Pre-Design Stage

• No cancellation fee if no paid booking was collected and no design work has started;
• Booking amounts may be refunded per Section 5 if work has not commenced.

6.2 During Design Stage

• Design fees and completed deliverable costs are non-refundable;
• Any unearned portion of advance payments may be refunded after deducting work completed to date;
• Approved designs and 3D files may be withheld until outstanding dues are settled.

6.3 During Procurement or Execution Stage

• Cancellation after material orders or fabrication has started is subject to vendor cancellation policies;
• Custom-made items already in production are generally non-refundable;
• Labour deployed, transport, and site preparation costs incurred up to cancellation date will be charged;
• Refunds, if any, apply only to unspent balances after all committed costs are deducted.

6.4 Post-Handover

Once a Project is handed over and final payment is received, cancellation is not applicable. Warranty and service requests are handled under the warranty terms in your project agreement.

7. Cancellation by Royal Decor

We may cancel or decline to proceed with a Project if:

• You fail to make agreed payments after reasonable notice;
• Site access is unavailable for an extended period without a revised schedule;
• The site poses safety risks or requires work beyond our licensed scope;
• You request unlawful, unsafe, or materially unfeasible work;
• There is abusive conduct toward our staff or partners;
• Force majeure conditions make completion impracticable.

If we cancel before significant work or orders have commenced, we will refund unutilized advance payments after deducting any documented costs already incurred on your behalf.

If we cancel due to your breach (non-payment, site access failure, etc.), standard cancellation charges in Section 6 apply, and refunds will be limited to any clear overpayment after settling dues.

8. Refund Eligibility

You may be eligible for a refund in the following situations, subject to deductions described in this Policy:

• Duplicate or excess payment made in error;
• Cancellation within the permitted window before work or orders begin;
• Project termination by us without client breach before major costs are committed;
• Material unavailability where an agreed substitute cannot be offered and you choose to cancel the affected scope;
• Mutually agreed project downgrade with documented unused balance;
• Force majeure termination with unspent advance after cost settlement.

Refund eligibility is always calculated on a stage-of-work basis. We will provide a written refund statement showing gross amount paid, deductions for completed work, vendor commitments, and net refundable balance.

9. Non-Refundable Items

The following are generally non-refundable once incurred or ordered:

• Completed design time, site visits beyond included scope, and delivered 3D renders or drawings;
• Custom-fabricated modular kitchens, wardrobes, furniture, and made-to-measure items;
• Materials already ordered, cut, dispatched, or installed per approved specifications;
• Third-party vendor deposits, freight, restocking, or cancellation penalties;
• Labour, supervision, and site expenses already deployed;
• Payment gateway, bank transfer, or administrative processing fees where applicable;
• Discounted or promotional packages marked "non-refundable" in writing.

If partially installed items must be removed due to your cancellation, de-installation and restoration costs (if any) will be borne by you in addition to standard cancellation charges.

10. Refund Process & Timeline

To request a refund:

• Email info@royaldecoration.in or contact us on WhatsApp with payment proof, project details, and cancellation date;
• We will review the Project Stage, orders placed, and work completed;
• We will share a refund calculation breakdown within seven (7) to ten (10) business days;
• Approved refunds are processed to the original payment method or bank account where feasible.

Refunds are typically processed within fourteen (14) to twenty-one (21) business days after approval. Bank processing times may add additional days depending on your financial institution.

Refunds are issued in INR. We are not responsible for currency conversion differences or intermediary bank charges on international transfers.

If you paid via cash or unofficial channels not authorized by Royal Decor, refund verification may take longer and may require additional documentation.

11. Scope Changes & Downgrades

If you reduce project scope rather than fully cancel (for example, removing a room or deferring execution), we will treat this as a scope change rather than a full cancellation:

• Costs for completed design work remain payable;
• Unused execution balance may be refunded or credited if no vendor commitments exist;
• If materials were ordered for removed scope, vendor cancellation terms apply;
• Revised timelines and pricing will be documented in an updated Quotation or change order.

Credits toward future work with Royal Decor may be offered in lieu of cash refunds where mutually agreed, valid for up to twelve (12) months unless otherwise stated.

12. Material Orders & Custom Work

Many interior projects involve custom manufacturing with lead times of two (2) to six (6) weeks or longer. Once you approve final measurements, finishes, and production drawings:

• Production may begin immediately;
• Cancellation may not be possible without full payment for the custom order;
• If cancellation is permitted by the vendor, their restocking or scrap charges will be deducted from any refund.

We will always seek your written approval before placing major custom orders unless pre-authorized in your milestone payment schedule.

13. Delays, Pauses & Suspended Projects

If a Project is paused at your request (delayed possession, pending civil work, personal reasons), we will hold the project status for an agreed period, typically up to thirty (30) to sixty (60) days, without automatic cancellation.

Extended pauses beyond the agreed hold period may require a reactivation fee, price revision due to material cost changes, or reallocation of team resources. Deposits may be applied toward restart costs.

If a paused Project remains inactive beyond ninety (90) days without a written extension, we may treat it as cancelled under Section 6, with refunds limited to uncommitted balances after deductions.

14. Disputes & Grievance Redressal

If you disagree with a cancellation charge or refund calculation, contact us with supporting documents. We will review your case and respond within ten (10) to fifteen (15) business days.

Our goal is to resolve concerns amicably. Many billing and scope disputes are resolved through a joint site review or updated statement of work. If resolution is not reached, disputes are subject to the governing law and jurisdiction provisions in our Terms of Service, without prejudice to your rights under applicable consumer protection laws.

15. Contact Us

For cancellation requests, refund status, or questions about this Policy, reach us at:

See also: Terms of Service · Privacy Policy